The Performance Excellence Facilitator is responsible for the implementation and delivery of the Healthcare District Palm Beach County Performance Excellence Program under the direction of the Assistant Vice President Organization Transformation.  Performance Excellence Facilitators will partner with Performance Excellence Business Partners and  HCDPBC Managers and Associates to identify and improve operational efficiencies by measurable results by reducing variation and waste, and improving process flow, speed, and quality and will provide on-going support to teams to become Continuous Improvement practitioners.  The goal of the Performance Excellence Office is to improve HCDPBC net operating results 3% per year on average, through the implementation of lean management systems, and to enable healthcare delivery re-design from volume to value.  This will be accomplished through the self-directed application of lean concepts and methods, such as Value Stream Maps, 5S and Kaizen Rapid Improvement Events throughout HCDPBC with the management team.

Essential Functions:

• Complies with established corporate and departmental policies, procedures, objectives, quality assurance methods, and safety codes. Demonstrates compliance with licensing, regulatory and accrediting agency provisions as required.
• Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Cooperates with Management and peers to promote an environment of teamwork and collaboration.
• Develops a team to provide excellent customer service by training skills to eliminate waste and increase revenue (value). 
• Identifies and reduces operational inefficiencies by measurable results by reducing variation and waste.
• Improves process flow, speed, and quality. 
• Provides on-going support to teams to become lean practitioners.
• Trains teams to convert process to visual management, standard work, and metrics.
• Organizes and deploys Lean training events that will enhance the skill base of the HCDPBC management and staff. 
• Improves HCDPBC net operating results by utilizing the self-directed application of lean concepts and methods such as Value Stream Maps, 5S and Kaizen throughout HCDPBC.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attends meetings as required.

Education:

• A Bachelor of Science degree or completion within 12 months is required and a Master’s degree is preferred.

Experience:

• A minimum three years of experience in directing process improvement and change management initiatives, preferably in an acute care hospital setting or ambulatory practice (or in a consulting capacity) with a demonstrated history of operational excellence results including completed projects with significant cost savings. 

Training:

• Lean qualification will be required through on the job training and professional development programs.

Health Care District of Palm Beach County is proud to be an Equal Opportunity Employer and Drug Free Workplace. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.