This position manages the day-to-day operations of the clinic. This includes, but is not limited to, patient and staff safety, quality, finance, staff supervision, procurement, patient flow, billing, staff hiring and retention, and etc. This position is the lead administration representative at the clinic and is responsible for ensuring timely access to safe, high quality, and cost effective care.
Provides direct supervision of all clinic staff, which includes, but is not limited to, nurses, medical assistants, medical records, registration, and etc. Completes annual and new hire performance evaluations.
Consults with Director, FQHC Operations and Senior Clinical Nurse for recruiting, orienting and evaluating personnel. Develops and implements current best practices across the clinic.
In collaboration with the Senior Clinical Nurse or other manager, plans, assigns, and directs the work of all clinic staff.
Generates and reviews month-end reports and audit for accuracy and variances, and brings ideas/solutions regarding how to resolve variances to clinic administration. Reports to be reviewed with Director, FQHC Operations.
In conjunction with the Director, FQHC Operations, Quality Coordinator, and Projects Manager, leads all implementations and/or change management at the clinic.
Supports the practice by participating in quality assurance activities including application for recognition with national agencies.
Processes confidential and sensitive information as required.
Authorize and process center employees' payroll time, travel requests, expense reports and leave requests.
Follows department policies and procedures at all times.
Attends and participates in monthly department staff meetings and committees and/or projects, as assigned
Facilitates departmental communications. Must work collaboratively with physicians, staff, administration, external agencies, and patients.
Takes patient complaints and compliments and works toward resolution with communication back to patient.
Assists all patients, family members, physicians, visitors, and employees as needed.
Emergency duty may be required of the incumbent that includes working in Red Cross shelters or to perform other emergency duties including, but not limited to, responses to threats or disasters, man-made or natural. Additionally, incumbents are required to perform emergency response and management duties for Palm Beach County as required.
Bachelor's degree in business administration, health care administration, or a closely related field required. Equivalent combination of experience may substitute for minimum education requirements.
Five (5) years of experience in a health care environment. Physician office management and supervisory experience preferred. FQHC experience highly desirable. Equivalent combination of education and experience may substitute for the minimum requirements listed.